TERMS AND CONDITIONS
Earnings and Income Disclaimer:
Dr. Mary Kay cannot and does not make any guarantees about your ability to get results or earn any money from using Dr. Mary Kay products and services. What we can guarantee is your satisfaction with our training. We give you a 30-day 100% satisfaction guarantee on the products we sell, so if you are not happy for any reason with the quality of our training, just ask for your money back. You should know that all products and services by our company are for educational and informational purposes only. Nothing on this page, any of our websites, or any of our content or curriculum is a promise or guarantee of results or future earnings, and we do not offer any legal, medical, tax or other professional advice. Any techniques, methods or role plays referenced here, or on any of our sites, are illustrative of concepts only and should not be considered promises for actual or future performance enhancement. Use caution and always consult your accountant, lawyer or professional advisor before acting on this or any information related to your career or business. You alone are responsible and accountable for your decisions, actions and results in life, and by your registration here you agree not to attempt to hold us liable for your decisions, actions or results, at any time, under any circumstance.
Hours of Operation
- DrMaryKay.com corporate office is open Monday – Friday 9a.m. – 5p.m. AST
- DrMaryKay.com shipping department is open Monday – Friday 9a.m. – 5p.m. CST
- We close for all government observed holidays
This policies and procedures applies to all Dr. Mary Kay products sold on this site or any other site owned by Dr. Mary Kay that includes a link to this page.
Dr. Mary Kay: DrMaryKay.com
- Billing address must be the same as the shipping address. Due to credit card procedures, we cannot ship to a different address than we bill to.
Returns & Subscription Cancellations
- 100% money back guarantee covers price of product only. 100% money back guarantee does not cover shipping and handling fee due to the fact that the customer made the decision to try product, therefore the customer accepts to pay the fee to ship the product.
- Customers must contact our support department for a RMA (Return Authorization Number). This number must be displayed on the outside of all return packages. Returned packages without RMA numbers will not be accepted.
- Once a return is received or valid refund request submitted, the refund process will take no more than 30 days. All refunds will be either returned to the original credit card – OR- mailed in check form to the billing name and address. International orders that will be refunded back to the original credit card, and PayPal orders will be credited back to the PayPal account.
- You have THIRTY (30) Days from the date of the original purchase to return the product to receive your refund. Any return received after the THIRTY (30) DAY time limit will not be processed.
For Dr. Mary Kay Subscription Only:
Monthly Subscriptions: You have THIRTY (30) Days from the date of the original purchase to request a refund for your Dr. Mary Kay monthly subscription. Any refund request after the THIRTY (30) DAY time limit will not be processed. You may cancel at any time after the initial THIRTY (30) Days has passed.
Yearly Subscriptions: For yearly subscription purchases, you have THIRTY (30) Days from the date of the original purchase to request a refund for your Dr. Mary Kay yearly subscription. Any refunds requests after 30 days will be prorated by the amount of time remaining under the original yearly subscription period. Example: If you purchase a yearly subscription in January of this year and you decide you want a refund 6 months from the purchase date, your prorated refund would be 50% of the purchase price.
- Excessive returns will not be accepted. Refunds will not be given to any one customer for one specific product more than twice. There is an unlimited amount of orders that a customer can place for one specific product, but the money back guarantee is void after a customer has used it for one specific product more than twice.
- Shipping of product to your door will not be refunded. Shipping of the product to Dr. Mar Kay Refund Department will not be compensated.
- To ensure that your product is not lost or damaged, we strongly recommend sending the product certified mail with a tracking number. If we do not receive the product back and the customer does not have proof that the product was returned we cannot issue a refund.
- Valid proof of returning a product includes: delivery confirmation or signature required via USPS. If the customer has delivery confirmation or signature required, then a full refund will be issued.
- Due to loss or missing or slow mail, we will honor any package that is postmarked for up to one year after the purchase of the product.
Terms of Subscription Renewal
Monthly Dr. Mary Kay Subscriptions automatically renew each month at the stated retail price until the subscription buyer notifies the company that they wish to cancel. Please refer to Returns & Subscription Cancellations section of the Terms of Service page.
Yearly Dr. Mary Kay Subscribers will be notified via email prior to renewal with the option to renew at the original yearly price. If the subscriber does NOT notify the company that they wish to continue at the yearly price, the subscriber’s account will revert to the monthly price automatically.
- All checks are held for 10 business days. Orders placed with a check will be held for 10 business days. Once 10 business days is complete, the order will be released and shipped.
- All returned check will be charged a $25 USD return check fee.
- Counter checks will not be accepted.
- Checks and money orders must be sent in US funds.
If you have questions or comments regarding Dr. Mary Kay products, please email us at support@DrMaryKay.com